Support
Cloudstone Terminal for iPhone, iPad and web
Contact us
Email admin@caribbeandynetics.com and we'll reply within two business days. Tell us the email address on your account and, if it's about a specific report, the ticker and roughly when you ran it.
Common questions
Why do I have to wait between reports?
Free accounts wait 24 hours between reports. Each report runs a full quantitative workflow, which takes real computing time and money to produce, and the waiting period is what keeps the free tier free. In the iPhone and iPad app you can watch an optional short video advertisement to reduce the remaining wait by 6 hours. Any paid plan removes the wait entirely.
I watched an ad and the wait didn't change.
The time is credited by the advertising network's servers rather than by the app, so it usually lands within a few seconds of the advertisement closing but can occasionally take a minute. You will not need to watch another one — reopen the app shortly and the countdown will have moved. If it still hasn't after a few minutes, email us and we'll credit it manually.
What do the paid plans actually change?
No waiting period between reports, and no advertisements anywhere in the app. Starter allows up to 10 reports and 10 backtests per day; Pro and Pro Yearly allow up to 25 reports and 100 backtests per day. Those daily limits exist to keep costs predictable and are far above normal use. You can see your current usage on the Account screen.
I subscribed on the website. Will it work in the app?
Yes. Sign in to the app with the same account and your plan carries across automatically — no waiting period and no advertisements. If it doesn't appear straight away, sign out and back in; the app reads your plan from your account, not from the app store.
How do I cancel?
Subscriptions are bought on our website and cancelled from the link in your receipt, or by emailing us. Cancelling stops the renewal; your plan stays active until the end of the period you've already paid for. See our Refund Policy for refunds.
How do I delete my account and my data?
Open the Account screen and use Delete account in the danger zone. This removes your account, your saved reports and your backtest history. It cannot be undone, and it does not cancel a subscription — cancel that separately, as above.
A report failed or looks wrong.
A failed report is never charged against your allowance or your waiting period. If a figure looks wrong, email us the ticker and roughly when you ran it and we will look at that specific report. Every number comes from a named source, so we can usually trace it.
Which markets are covered?
U.S.-listed equities and ETFs on NYSE, NASDAQ, NYSE American and NYSE Arca. Options reports additionally require the ticker to have listed options. Other markets are not supported.
Important
Cloudstone Terminal is an educational and research tool. Nothing it produces is investment advice or a recommendation to buy or sell any security. See the Terms of Service and Privacy Policy.